1. This Privacy Policy (‘Policy’) describes Digital focus (hereafter referred to ‘we’, ‘us’, ‘our’) policies and procedures on the collection, use and disclosure of your personal information and what privacy rights you have and how the law protects you. We may amend this policy unilaterally from time to time. Any such amendments will be effective immediately upon publication. Please visit our website for the latest version of this policy.
2. Why the data is collected and how it is used?
2.1. To provide you with our services
2.2. To provide you with customer support
When you are contacting our customer support team, we may collect info: E-mail address, subject of your inquiry, date of your inquiry, content of your inquiry, attachments to your inquiry, your name and (or) surname provided in your inquiry, reply to your inquiry, information provided by you.
Information is stored no longer than 5 years after the end of such communication.
2.3. To operate our website, ensure its security
When you are browsing our website, we may collect info: Device information and ID, IP address, geographical location, browser type and version, operating system, device type, screen resolution and your location data as well as information on the use of our website. This data is necessary to properly administrate our website and ensure its security.
Information is store 5 years after your last visit to the website.
2.4. To provide you with information about our products and services
When we provide information about our services and products (via phone, email or chat), we may collect information: your name, surname, e-mail address, your answers to the questions in the customers satisfaction survey, date of the completion of the customer satisfaction survey, information on your LinkedIn profile, workplace, position, country, region, telephone number, whether you opted-out from receiving information from us, record of the call. This information is needed to ask opinion about our services and products to keep good customer relationship between you and us.
Information is stored no longer than 5 years, unless you opt-out earlier.
2.5. To manage our social media profiles
When you interact with our social media pages/profiles, we may collect data:
Name and surname of your social media profile, message, time, and date the message was received, content of the message, message attachments, response to the message, time of response to the message, information about our rating, comments on a post, post shares, information about post reactions.
Information is stores 10 years after you interact with our social media pages/profiles.
2.6. To carry out the selection of potential employees
When you are applying for a job or we review you as a potential candidate, we collect data: Name and surname, e-mail, phone number, CV, work experience, and other information you provide us with. This information is needed with the purpose of entering into an employment contract with us. If your information is publicly disclosed on professional social media platforms, we have legitimate interest to contact you.
2.7. To fulfil statutory accounting requirements
When you use our services, we may collect data: Name, surname, e-mail address, telephone number, address, invoices, reports, accounting documents, payments, paid amounts, and other information we are statutorily required to collect. If you do not provide this information, you will not be able to buy services or products from us.
Information is store 5 years after the last transaction.
3.0. Where do we collect your information from?
Information source
Purpose of collecting information
Our clients
To provide our services
Digital focus group companies
To operate our business
Social media service providers
To manage our social media profiles
HR service providers
To carry out the selection of potential employees
Law enforcement authorities, courts, parties that are subject or related to legal processes
To establish, exercise or defence legal claims
4. Who do we share your data with?
We don't share disclose or sell your data with any third-party.
5. What rights do you have regarding your information?
Subject to conditions and limitations established by applicable laws, you have the rights:
1. to know about the personal information collected, disclosed, or sold and to request access to that information;
2. to correct inaccurate or incorrect information or to supplement it when it is incomplete;
3. to delete the information we have about you;
4. to restrict the use of your information where you challenge the accuracy of the information, object to the processing of the information or need your information for legal purposes;
5. to request your information in a structured, commonly used and machine-readable format;
6. to object to the processing of the information. It is relevant where the collection and use are based on a task carried out in the public interest or in the exercise of official authority vested or legitimate interest, including profiling, as explained in Section 2 of this policy, or where you object to the collection of your personal information for direct marketing purposes.
7. to withdraw any consent given to us regarding the processing of your information. You have the right to withdraw any consent given regarding the processing of your information where the processing is based on consent, as explained in Section 2 of this policy, and you seek to withdraw it at any time;
8. to file a complaint with supervisory authorities;
9. not to receive discriminatory treatment while exercising your rights. If you want to be excluded from targeted advertising, you can always do so by opting out from further data processing for purposes of delivering ads to you.
6. What is your right to know about the personal information collected, disclosed, or sold?
You have the right to request that we disclose certain information to you about our collection and use of your personal information. Once we receive and verify your request, we will disclose to you the categories of information we collected about you, the categories of sources for the information we collected about you, our business or commercial purposes for collecting that personal information and other information that we are obliged to provide under the applicable laws.
Please note that we may be required to ask you for further information in order to confirm your identity before we provide the information requested. We may ask you to fill in a special Data Subject Access Request Form in order to facilitate the process of providing access to your data. For more information please refer to our Data Subject Access Request Procedure.
7. What is your right to request deletion of the information?
You have the right to request the deletion of your information collected and maintained by us in the cases where (i) information is no longer necessary in relation to the purposes for which it was collected or otherwise processed; (ii) you withdraw consent on which the processing is based, and there is no other legal ground for the processing; (iii) when you object to the processing, and there are no overriding legitimate grounds for the processing, or you object to the processing for direct marketing purposes; (iv) the information have been unlawfully processed; (v) where the information has to be erased for compliance with a legal obligation; (vi) the information have been collected in relation to the offer of information society services directly to a child and subject to consent. Once we receive and verify your request, we will delete your information from our records unless applicable laws do not provide for the deletion of the information in a particular case (for instance, retaining the information is necessary for us or our service provider(s) to complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you, detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities, comply with a legal obligation, make other internal and lawful uses of that information that are compatible with the context in which you provided it).
8. What is your right not to receive discriminatory treatment while exercising your rights?
When you exercise your rights enshrined in applicable laws, you also have the right to non-discrimination. For example, because you exercised your rights under applicable laws, you will not be denied any goods or services, charged with a different price, provided a different quality of goods and services etc.
9. Does our website use cookies or similar tracking technologies?
Our website uses essential cookies, because they are a prerequisite for our website to function.
Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.
Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously. On this website we use google _ga [x2] HTTP cookie.
You can also configure your browser to decline some or all cookies or to ask for your permission before accepting them. Please note that by deleting cookies or disabling future cookies, you may be unable to access certain areas or features of our website. You can control the use of cookies by adjusting your browser settings. To find out how to manage cookies in your browser, please visit one of the links below:
Mozilla Firefox: https://support.mozilla.orgGoogle Chrome: https://support.google.comOpera: https://www.opera.com/helpMicrosoft Edge: https://privacy.microsoft.comSafari: https://support.apple.com/guide
We do not knowingly process the information of minors under 18 years of age. By using the website and/or our services, the user asserts they are not under 18 years of age. If you are under 18 years of age, please do not use our website and/or services and do not submit any information through our websites or services without the parents’ permission. If we become aware that we have inadvertently received information of minors under 18 years of age, we will delete such information from our records.
If you would like to exercise your rights described above or have any other concerns relating to your information processing, please submit a request to us via e-mail at contact@digitalfocus.africa
